Greetings from Information Technology Services!
Information Technology Services (ITS) provides computer support for AU students, faculty, and staff. I’d like to share some information that will help you use technology resources at AU. Even if you are a returning or non-residential student, please read the information below. You will find information on ITS resources as well as other helpful information.
ITS Ticket Tracking System: ITS has a ticket tracking system which is found at helpdesk.anderson.edu. If you need assistance from ITS, click on the Submit a request link in the upper right corner. You will be prompted to login and provide information on your request. You will be able to check the status of your request and to communicate any additional information necessary to complete your request.
ITS Knowledge Base: Part of the ticket tracking system is the ITS Knowledge Base at helpdesk.anderson.edu. Found in this Knowledge Base is helpful information you need to navigate and use AU electronic resources. Articles are continually being developed and added. If you cannot find what you are looking for or you would like to suggest an article, let us know at firstname.lastname@example.org.
Microsoft Office: Select software may be purchased at a discount or in some cases at no cost (Windows 10) through anderson.onthehub.com. Students can purchase a 4-year subscription to Microsoft Office University for $79.99 by following this link: https://products.office.com/en-us/university.
MyAU: This portal at myau.anderson.edu is your link to Anderson University electronic resources. The portal is web based so there is no software to install on your computer. Links are available to many of the resources mentioned in this document as well as resources like AccessAU and Canvas. You can also enable single sign on. For more information on MyAU, search for “MyAU” in the ITS Knowledge Base.
Network password: Your network account allows you to access resources such as MyAU, AccessAU, and Canvas. If you are having problems logging into these resources or if you want to proactively change your network password, please visit the MyAU portal at myau.anderson.edu to reset your network password. Network passwords expire every 6 months.
Email address: your @anderson.edu email address is your official campus email. Many offices and departments use this email to communicate with students prior to the beginning of classes.
Email password: Your AU email account is separate from your network account so changing your network password has no effect on your AU email password. Visit the ITS Knowledge Base for instructions on changing your Email password.
AccessAU: AccessAU is the web-enabled version of the AU administrative records system. Students can view their class schedules and grades, monitor degree progress, check chapel attendance and much more. AccessAU can be at accessau.anderson.edu/ or in MyAU.
Academic Computer Labs: Academic computer labs are available for student use in several campus locations: Decker 347, Nicholson Library, Kissinger Learning Center and Hardacre contain computers for general academic use. Specialty labs are available in Foreign Language, Math/Science, Music, and Graphic Arts.
Connecting a computer to the network: Students wanting to bring their own computer should review this list of recommended laptop specifications before making a purchase. Student-owned computers must meet certain requirements before they can connect to the network. Check the ITS Knowledge Base for further information on instructions for connecting to the network and information on protection against malicious software. Students can plug into an ethernet port or connect to AUWireless and will be routed to the SafeConnect registration page. Read and carefully follow the on-screen directions.
Connecting a game console device to the network: We welcome game console devices on the AU network. Most game console devices will work, but Wii and Wii U are likely not to work. There has been some success with those devices using a USB ethernet adapter. Open NAT is available for game console devices. The Knowledge Base contains information needed for connecting to the network and for requesting Open NAT.
Tech Support from ITS: We are happy to provide you with some basic technical assistance with your personal computer or mobile device. Primarily we provide assistance getting your device connected to the network. We do not make hardware repairs so if you have a hardware problem, you will need to seek assistance from the manufacturer or an outside vendor. We do provide assistance with virus removal, but not during the first week of classes due to the expected increased volume of calls. If you need help, you can search the ITS Knowledge Base, email us at email@example.com, stop by Decker 54, or call 765-641-4300.
Mobile devices (iPads, iPhones, Androids, etc.): When you get to campus and are ready to register your device, connect to the AUWireless signal and open a web browser (Safari, Chrome, etc.). You will automatically be routed to our SafeConnect registration page. Enter your AU network account username and password and you will be passed through. Contact the ITS Help Desk if you cannot connect -- do not create a guest account.
Printing and Copying: Any student wishing to print or copy to campus devices will need to deposit money on their print account. Copying and printing is $.05 per page, $.08 duplex; color is $.20 per page, $.38 duplex. Credit may be added at the University Library circulation desk and in ITS (Decker 54) during regular business hours. NOTE: All students can print from their own computers to any campus printer using WebPrint.
Use your AU ID card to login to Copier: Your AU ID card can be associated with your network username and password so all you have to do to copy is present your ID card to the ID card scanner on the copier. The first time you present the card near the scanner, you will be prompted to login with your network username and password. Subsequent presentations of the ID card to the scanner will automatically log you in.
Emergency Notification: Rave Mobile Safety is an emergency notification system available to members of the Anderson University community. To participate, go to alert.anderson.edu, login with your network username and password, then enter your contact information.
Visit the ITS Knowledge Base at helpdesk.anderson.edu for more information about all things related to computing at AU.
Looking forward to seeing you on campus soon!