Certain life events, such as getting married, can cause users to want to change their Gmail and AU usernames. Either can be accomplished by contacting ITS.
Note: your Gmail username and AU username will always match. If your AU username is "example", your Gmail username will be "email@example.com".
Because it involves communication being sent to you, changing your username in Gmail can be tricky. For this reason, we've made a list of a few options available to you for your Gmail username if you should come to a time when your name changes.
- Take no action. We understand most users will not choose this option, but you do not have to change your username. You can set your display name to your new name while keeping your username the same. This would mean your login information would not change.
- New username, old alias. The default action provided by Google, you could have a new username and use your old as an alias. The positive is that all emails sent to your old email address will still be available in your inbox and will continue to arrive as normal. Negatively, people will still be able to see your old email address in the directory search and may not be aware that you have new contact information.
- New username, old email. We can also change your username and make your old email address a separate account. You can set up this email account to auto-reply to any incoming email with a message that communicates that you no longer use this particular account. This old email could be hidden from the directory so people would not see it when searching your name. You would, however, have to check this email account from time to time to make sure no important emails were sent to it.
- New username, no old. Lastly, we can simply delete the old username after we change it. This would mean that no one would see the old username when searching, but anyone contacting the old address would receive a bounce back saying it does not exist. This would result in missed communications.